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1.4 Winfest is available in a desktop and in a mobile version. The mobile version of Winfest may be accessed through a mobile device, while the desktop version may be accessed through a desktop computer. The mobile version does not support all games and features as the desktop version of Winfest. The Terms and Conditions are applicable to all users of Winfest, wether through a desktop computer, a mobile device and/or any other hardware and software.
12.9 In line with the principles of data protection, Winfest undertakes to retain personal data of players only for as long as is necessary. Notwithstanding this the player acknowledges and agrees that his personal data may be retained and used by Winfest even after the deletion or closure of his Account, if this is required for administration purposes and/or for complying with legal obligation of safekeeping.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Winfest protects its players from gambling addiction. As a responsible gaming measure, the player has the ability to set account limitations and account suspensions. All limitations can be set in the player account and are effective immediately the first time it is submitted or in case a prior limit is lowered. Any changes concerning the reduction of limits and restrictions will become effective after a 7 day cool-down period.
3.9 In case of any complaint the player can address such complains to [email protected] Should player not be satisfied with how the complaint was resolved or handled the player may escalate directly to the Malta Gaming Authority by sending an e-mail to [email protected] For games regulated by the Government of Curaçao the player may submit his/her complaint to [email protected]
Crediting Winnings -- Winnings will be automatically added to the respective Player’s account, as deemed appropriate. These updates of the Players’ accounts are not 'proof of win' and/or may refer to funds that have been transferred (debited) from your respective Account. If upon manual review there is evidence of fraud or malpractice, 9CROWN reserves the right to void certain winnings and to take appropriate action againstany Player’s account accordingly.
9.1 The player may request a payout of his winnings or parts thereof. The minimum payout amount must be at least € 20. Payouts to the player will be transferred to the bank account, credit card or e-wallet from where the funds originated. In case where remittance of funds to an account from which deposits originated is not possible, withdrawals will be made to another account of choice following certain controls including but not limited to due diligence checks, anti-money laundering checks and anti-fraud checks. Winfest endeavors to process requested payouts within 72 hours, providing that verification documents have been received. Any transaction costs due (e.g. for international transfers) are borne by the player.
Only a few slot games would be selected as highlighted slot games within a product. This is why I said that you don’t have to do anything to win big from Wukong. At the end of the day, the banker – 3Win8 still wins. It reaps huge profits from many other slot games in its online gaming platform. Wukong is just considered one of its pipelines to get more new players.
To ensure the best experience and hassle-free casino playing session at Lucky Wukong, we have made our customer support team available to all, 24 hours a day and 7 days a week. Our in-house support team are not robots, but they are a group of skilled customer service representatives who know exactly how to help and assist you with anything related to Lucky Wukong.